Contact

Questions about the software, a billing issue, a correction to one of our guides, or a partnership proposal — write to us and we will reply in English within two working days.

Email

General and support: contact@invoiceproforma.com
Billing: billing@invoiceproforma.com
Privacy and data requests: privacy@invoiceproforma.com

Before you write

Many questions are already answered in the FAQ. If your question concerns a specific shipment, the following pages usually resolve it faster than an email exchange:

Support requests

To help us answer in one reply rather than four, include: the email address on your account, the document number concerned, what you expected to happen, what happened instead, and the browser you were using. Please do not send passwords, full bank account details or scans of identity documents by email — we never ask for them.

Corrections and contributions

Trade regulations move constantly. If you are a customs broker, freight forwarder or trade finance officer and you spot something on this site that is out of date for your corridor, tell us — with a reference where possible — and we will correct it and credit the correction.

What we cannot do

We are a software publisher, not a customs broker, a bank or a law firm. We cannot classify your product under the Harmonized System on your behalf, advise on the duty payable in a specific country, review a letter of credit for you, or act as your customs representative. For those, use a licensed broker, your freight forwarder or your bank’s trade finance desk.

Other languages

This site is the English edition, aimed at international trade. French-speaking users are served by our sister sites factureproforma.com and factureproforma.fr. The application itself detects the domain you sign in from and serves the matching language.

Account access

Create an account at app.invoiceproforma.com/inscription or sign in at app.invoiceproforma.com/connexion.

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